Sports / Live
If you have a question about your account, a deposit through bKash or Nagad, or how to read your transaction history, this is where gb994 has collected the answers. We keep these updated so you are not left guessing at a step.
This FAQ focuses on the account-to-wallet path — the steps from opening your account to having funds available in your wallet and choosing where to put them. Most questions we receive fall into a small set of categories: how to add funds through bKash, Nagad or Rocket; where to find your transaction history after a transfer; what to do when a deposit appears delayed; and how to reach the support team when a step does not resolve itself.
A few structural facts help frame the answers in this FAQ. The platform is browser-based and accessible from any mobile device without a download — so every account step described here works the same whether you are on Android or iOS. The lobby organises content into distinct categories: slots, live casino tables and a sportsbook that foregrounds cricket.
Mobile & Web
3 Wallets
4 Categories
Published Support
When an FAQ answer points you toward a support route, these are the channels published in your signed-in account area. We do not list channels here that are not visible from your account. If a step in the FAQ does not resolve your question — for example, a Rocket deposit that shows as pending longer than expected — the support team is the right next move. Open your account, navigate to the help section and use the channel shown there for your query type.
Accessible from the help section inside your signed-in account. Use this for deposit queries — bKash, Nagad or Rocket — where you need a quick check on a transaction reference or wallet status.
Suitable for account verification questions or when you need to attach a screenshot of a transaction record. Find the published address in your account's contact section rather than using an unverified address.
The in-account help page lists the current routes and any published status notices. Check here first if a deposit or withdrawal question is not answered in the FAQ below.
FAQ answers are only useful when they reflect how the platform actually behaves today. We write these answers against the account flows and payment configurations that are live — not a generic template. When a payment rail or account step changes, the relevant FAQ answer is updated to match. We avoid quoting processing times or fee amounts we cannot stand behind; instead, we point you to the screen where your account shows the live figure. That discipline keeps this page practical rather than misleading.
Each answer maps to the actual account screens and payment steps currently configured — bKash, Nagad and Rocket paths described here match what you see when you open the deposit section in your account today.
We do not quote processing times, fee percentages or limits we have not verified. Where a figure depends on your account tier or wallet, we direct you to the screen that displays the live number.
If a deposit flow or support channel changes, the FAQ entry that covers it is revised. You are not reading a page that was written once and abandoned — account-path questions are reviewed when the platform updates.
Access to the platform and its payment rails depends on your local law and eligible region. FAQ answers describe the configured platform; eligibility is your responsibility to confirm under local rules.
All three wallet rails — bKash, Nagad and Rocket — are available in the deposit section of your account, but the steps and reference fields are not identical. Knowing which wallet you are using before you start the flow saves time and avoids a misrouted transfer. The comparison below covers the practical differences a returning member encounters most often.
Initiated from the bKash option in the deposit screen. You will enter the sender number and a transaction ID generated by your bKash app. Keep the bKash app open alongside the browser to copy the reference accurately.
Follow the Nagad option in the same deposit section. The reference field label differs slightly from bKash — read the on-screen instruction before submitting. A mismatch in the transaction ID is the most common cause of a pending status.
Rocket deposits use a different merchant number displayed on the deposit screen. Confirm the displayed number before initiating the transfer in your Rocket app. Do not reuse a number from a previous session as it may have changed.
Regardless of which wallet you used, the transaction appears in your account history once confirmed. The history screen shows the wallet type, reference and status — check there before contacting support about a pending deposit.
Some FAQ questions naturally lead to a lobby action once the account step is resolved. After a successful deposit, the lobby organises your choices into slots from studios including Pragmatic Play, PG Soft and CQ9, live casino tables, table games such as Andar Bahar Bangladesh and Roulette Masterclass, and the sportsbook where cricket markets are prominently placed. Understanding which lobby section holds what you are looking for is part of the account-to-wallet path this FAQ supports.
Studios including Pragmatic Play, PG Soft, CQ9 and JDB supply the slot catalogue. RTP is shown only where the individual game or studio exposes it — we do not publish figures that are not sourced from the game itself.
Live tables from Microgaming and Bigtime Gaming are in the live casino section. Table availability depends on the session time you open the lobby — check the live section directly for what is running.
Andar Bahar Bangladesh, Roulette Masterclass and Holdem Pocket are in the table games section. These are available without a live dealer stream — useful on a slower mobile connection.
Cricket betting — including BPL and international fixtures — sits in the sportsbook. Markets and odds are shown live; we do not publish prices in advance or guarantee any outcome.
These are the questions that come up most often from returning members. Each answer is written to be direct — if a step requires you to look at your account screen for a live figure, we say so rather than inventing a number. Work through the question that matches your situation; if none of these cover it, the support routes in the section above are the right next step.
Open the deposit section in your signed-in account and select bKash. The screen will display a merchant number and a reference field. Send the amount from your bKash app to that number, then enter the transaction ID from your bKash confirmation into the reference field. Submit after both fields are filled.
A pending Nagad deposit usually means the transaction ID was entered incorrectly or the wrong merchant number was used. Check your Nagad app transaction history to confirm the reference, then compare it to what you submitted. If they do not match, contact support via live chat with both references ready.
Your transaction history is in the account section — look for the history or wallet tab in your signed-in dashboard. Each entry shows the payment method used, the reference number and the current status. Rocket deposits appear there once the system processes the reference you submitted.
The wallet options available to your account are shown in both the deposit and withdrawal screens. Which combinations are permitted depends on your account verification status and the options displayed to you. Check both screens in your account rather than assuming a combination is available — the screen reflects what applies to your account specifically.
We do not publish a fixed timeframe because verification depends on the documents submitted and the queue at the time. Your account section shows the current status of your verification. If the status has not updated after a reasonable period, contact support via the help section in your account and include your submission reference.
Start with the password reset flow on the login screen — use the email address registered to your account. If the reset email does not arrive within a few minutes, check your spam folder. If access is still blocked, reach the support team through the live chat link on the login page and have your registered email address ready.